Refund & Deposit Policy
A legal disclaimer
Last Updated: October 4, 2025
In this Policy, the terms “we,” “our,” or “us” refer to Mynextguard Mobile Auto Detailing.
The terms “you” or “your” refer to the client, customer, or user of our services.
At Mynextguard Mobile Auto Detailing, we value your business and take pride in delivering high-quality detailing services. This Refund and Deposit Policy outlines the terms related to deposits, cancellations, and refunds to ensure fairness and clarity for both parties.
By booking an appointment or submitting a deposit with us, you acknowledge that you have read, understood, and agreed to the terms below.
1. Deposit Requirement
I. All appointments require a $125 non-refundable deposit at the time of booking to secure your appointment slot.
II. The deposit amount will be applied toward the total cost of the selected detailing service.
III. Deposit payments are processed securely through our online booking system or directly by invoice.
2. Deposit Non-Refundable Policy
I. Deposits are non-refundable under normal circumstances, as they cover administrative preparation, travel scheduling, and reserved time.
II. However, deposits may be credited toward a future booking if rescheduling notice is given within the required time period (see Section 3).
3. Cancellations and Rescheduling
I. Notice Period: Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
II. Within 24 Hours: Cancellations made less than 24 hours before the appointment may result in the forfeiture of the $125 deposit.
III. No-Shows: If a client fails to be present at the service location within 30 minutes of the scheduled time, the appointment will be considered a no-show, and the deposit will be forfeited.
IV. Rescheduling: If proper notice is given, the deposit may be transferred to a new appointment within 14 days, subject to availability.
V. Repeated Reschedules: More than one reschedule may require a new deposit to secure the next appointment.
4. Weather and Safety Conditions
I. Mynextguard reserves the right to reschedule or postpone any detailing service due to unsafe weather conditions, including heavy rain, storms, or freezing temperatures.
II. In such cases, deposits will remain valid and transferred to the next available date agreed upon by both parties.
III. If the client wishes to cancel due to weather-related rescheduling, a service credit will be issued instead of a refund.
5. Refund Eligibility
I. Refunds may only be granted under exceptional circumstances, such as:
a. Duplicate charges or payment errors on our end.
b. Service cancellations initiated by Mynextguard due to unforeseen operational issues.
II. All refund requests must be submitted in writing to bookings@mynextguard.com within 7 business days of the original appointment date.
III. Approved refunds will be processed within 5–10 business days to the original method of payment.
6. Unsatisfactory Service Claims
I. Customer satisfaction is our top priority. If you are unsatisfied with a completed service, please notify us within 24 hours of the appointment.
II. Mynextguard will review the claim and, if valid, may offer one of the following remedies:
a. A complimentary touch-up session to correct the issue.
b. A partial refund at our discretion.
III. Refunds will not be issued for results affected by pre-existing vehicle conditions, neglect, or limitations disclosed prior to the service.
7. Late Arrival or Delays
I. If we arrive at your location and are asked to wait beyond 15 minutes, a standby charge of $2 per minute may apply.
II. If the delay exceeds 30 minutes, the appointment may be marked as a no-show, and the deposit forfeited.
8. Maintenance Package Payments
I. Clients enrolling in Mynextguard Maintenance Packages are required to make full payment upfront at the time of booking. This one-time payment secures your package and covers all scheduled maintenance details under the selected plan.
II. Unlike standard appointments that require a deposit, maintenance packages are prepaid in full and are not billed per visit.
III. All maintenance package payments are final and non-refundable once the first service has been completed.
IV. Maintenance packages may be rescheduled within the same billing month, but cannot be extended or refunded, except in cases of service termination initiated by Mynextguard.
9. Contact Information for Refund Requests
I. All refund, reschedule, or cancellation inquiries must be sent to:
Email: bookings@mynextguard.com
10. Final Note
I. Our policies are designed to ensure fairness, operational consistency, and high-quality service for all clients.
By booking with Mynextguard Mobile Auto Detailing, you acknowledge and agree to this Refund & Deposit Policy.